Privacy Policy

This Privacy Policy explains how Home Wiz Property Care LLC(“Home Wiz”, “we”, “us” or “ our”) collects, uses, shares and protects your personal data when you use the Home Wizmobile applications for iOS and Android (the “App”), our website at www.homes-wiz.com(the “Site”), and the home-services bookings we provide through them (together, the “Services”).

We are the data controller responsible for your personal data. By using the Services you acknowledge the practices described in this policy. If you do not agree with it, please do not use the Services.

Information you give us

• Account details — your name, email address, mobile number and the password you set when you create an account in the App.
• Booking details — service addresses, property size and type, access instructions, preferred dates and times, and any notes you add to a booking.
• Payment details — card payments are collected and processed by our payment provider, Stripe. We receive a secure token and limited details (such as the card brand and last four digits); we do not store your full card number.
• Communications — messages you send us through in-app chat, the contact form, email, phone or social media, including support requests, reviews and ratings.

Information we collect automatically

• Device & usage data — device model, operating system, unique device identifiers, app version, language, and how you interact with the Services, collected via Google Firebase / Google Analytics.
• Diagnostics & crash data — crash logs and performance data collected through our crash-reporting tools to help us find and fix problems.
• Location data — with your permission, we use your device location to match you with nearby professionals, pre-fill your service address, and power live tracking of your visit. You can turn location access off at any time in your device settings (some features may then be limited).
• Cookies & similar technologies — on the Site we use a small number of cookies for essential functionality and aggregate analytics. See Cookies & tracking below.

We use personal data to:

• create and manage your account and authenticate you;
• take, schedule and fulfil your bookings, and connect you with the professional carrying out your service;
• process payments, issue receipts and handle refunds;
• provide live tracking, notifications and customer support;
• keep the Services safe and secure and detect, prevent and investigate fraud or misuse;
• understand how the Services are used so we can improve them and fix bugs;
• send you service messages, and — where you have opted in — marketing about offers and new services; and
• comply with our legal obligations and enforce our Terms & Conditions.

Where UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) or other applicable data protection laws apply, we rely on the following legal bases to process your personal data:

• Performance of a contract — to provide the Services you request and manage your bookings.
• Consent — for location access, optional marketing and non-essential cookies. You may withdraw consent at any time.
• Legitimate interests — to secure, maintain and improve the Services, provided your rights do not override those interests.
• Legal obligation — to meet accounting, tax and other regulatory requirements.

We do not sell your personal data. We share it only as described here:

• Service professionals — the operative assigned to your booking receives the details needed to complete it (such as your name, service address and access notes).
• Payment processing — Stripe, to process your payments securely. See Stripe’s Privacy Policy.
• Analytics & diagnostics — Google (Firebase / Google Analytics) and our crash-reporting providers, to help us understand usage and fix problems. See Firebase’s privacy information.
• Hosting & infrastructure — reputable cloud providers that host the Services on our behalf.
• Professional advisers & authorities — where required to comply with the law, a court order, or a lawful request from a public authority, or to protect our rights, safety and property or those of others.
• Business transfers — if we are involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction under this policy.

Everyone we share data with is required to protect it and use it only for the purposes we specify.

We keep personal data only for as long as necessary for the purposes set out in this policy — for the life of your account and thereafter as needed to meet legal, tax, accounting and dispute-resolution requirements. When data is no longer needed we securely delete or anonymise it. You can ask us to delete your account and data at any time (see Account & data deletion).

We use appropriate technical and organisational measures — including encryption in transit, access controls and secure infrastructure — to protect your personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to safeguard your information.

Subject to the PDPL and other applicable laws, you have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• request deletion of your data;
• object to or restrict certain processing, and withdraw consent you have given;
• request a copy of certain data in a portable, machine-readable format; and
• lodge a complaint with the relevant data protection authority.

To exercise any of these rights, email us at info@homes-wiz.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before acting on a request.

You can delete your Home Wiz account and associated personal data at any time in either of these ways:

• In the App — go to Profile → Settings → Delete account and follow the prompts.
• By email — send a deletion request to info@homes-wiz.com from the email address on your account.

When you delete your account we remove or anonymise your personal data, except where we are required to retain certain records to meet legal, tax or accounting obligations or to resolve disputes. Those records are kept only for as long as the law requires and are then securely deleted.

The Services are intended for adults aged 18 and over and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Some of our service providers may process personal data outside the United Arab Emirates. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with the PDPL and this policy, including appropriate contractual safeguards.

On the Site we use essential cookies that make the site work and a limited amount of aggregate analytics to understand traffic. You can control or delete cookies through your browser settings. Blocking essential cookies may affect how the Site functions.

We only send marketing messages where you have opted in. You can opt out at any time by using the unsubscribe link in our emails, adjusting your notification settings in the App, or emailing info@homes-wiz.com. We will still send you essential service messages relating to your bookings.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where changes are significant, provide a more prominent notice. Please review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, contact us at:

• Home Wiz Property Care LLC
• API Business Suites, Al Barsha 1, Sheikh Zayed Road, Dubai, United Arab Emirates
• Email: info@homes-wiz.com
• Phone: +971 58 973 9709